Refund policy

Returns & Refunds

Faulty, damaged or wrong item: 30-day guarantee

If your item arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund. You don't need to send the item back.

Changed your mind? (14 days)

Under UK law (Consumer Contracts Regulations 2013) you can cancel your order for any reason within 14 days of delivery. To cancel, email us at voltbyte25@gmail.com with your order number before the 14 days end.

Please don't post anything back until we reply. In many cases we can refund you without needing the item returned.
If we do ask for the item back, we'll give you the return address. You must send it within 14 days of cancelling, and return postage is paid by you.
We'll refund the item price and the standard delivery charge within 14 days. If the item comes back used beyond what's needed to check it, or damaged, we may reduce the refund.
For hygiene reasons, sealed personal-care items can't be returned once unsealed, unless faulty.